Booking Terms & Conditions

Your Travel Partner

Arrive in Sri Lanka is a Sri Lankan travel company registered with the Sri Lanka Tourism Development Authority, the official body for Sri Lanka tourism. The planning, execution, and organization of tours are carried out by Arrive in Sri Lanka on behalf of guests and other travel partners. The phrase “Arrive in Sri Lanka” in these Booking Terms and Conditions refers to Arrive in Sri Lanka.

Confirmation of Booking

Your booking is confirmed and a contract exists when Arrive in Sri Lanka issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to the Tour Operator immediately. Please ensure that names are exactly as stated in the relevant passport.

In the case of all bookings, including tailor-made holidays, your booking will be confirmed by 50% upfront advance. A Confirmation Invoice and Travel Voucher will be sent when all reservations have been made with full payment to be paid our first meeting after arrival. Payment of deposit confirms that you accept our booking conditions.

Notes:

Cancellations

a) Cancellation by Arrive in Sri Lanka

Arrive in Sri Lanka is committed to high levels of professionalism to protect your booking. But we reserve the right to cancel your booking in any incidence of Force Majeure (see clause below). In this event, we will return all money paid by you and, wherever possible, offer an alternative booking of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a booking that is subsequently cancelled by us.

b) Cancellation by Client (You)

You may cancel your booking by notifying the Tour Consultant. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by the Tour Consultant and are expressed as a percentage of the total price paid for the cancelled Tour.

Any individual who intends to cancel a booking with Arrive in Sri Lanka must immediately notify their respective Tour Consultant by email, quoting their Invoice number. In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs.

In light of the current pandemic, if there is any unfortunate reason in which the tour cannot take place, Arrive in Sri Lanka will refund 100% of your payment if cancelled within 21 days prior to arrival in Sri Lanka.

Personal Safety

Your personal safety is our prime concern. If a particular Travel Advisory instructs against travel to any country or region stated on your itinerary, we will guarantee the following refunds in the event of a cancellation by you:

Change in Itineraries

a) Itinerary Changes Made by Arrive in Sri Lanka

Arrive in Sri Lanka is committed to high levels of professionalism to protect your booking. Adjustments will only be made in unavoidable or overriding circumstances. All efforts would be made to ensure that these adjustments are in the spirit of the original itinerary and would be properly discussed with you.

b) Itinerary Changes Requested by Client (You)

Arrive in Sri Lanka aims to offer flexible itineraries. Once an itinerary is finalized, requests for changes to a group or individual itinerary will always be considered. We will always inform you regarding the additional charges incurred with respect to those changes.

c) Information Provided by Arrive in Sri Lanka

Arrive in Sri Lanka will use all reasonable endeavors to ensure that information provided is free from errors and omissions and will correct any errors or omissions once notified of them. However, we cannot be held responsible for misinformation that a reasonable person could not have expected us to know.

Customer Care and Complaints Procedure

Arrive in Sri Lanka is fully committed to high levels of customer care at all stages of your holiday. This includes solving any problems at source to the benefit and contentment of all parties. Any complaints must be pursued as soon as possible with the supplier of the service (e.g. hotel manager), our ground representatives, and agents. If matters are not satisfactorily resolved, you MUST notify Arrive in Sri Lanka within 24 hours, by e-mail, in further effort to rectify the situation amicably.

Check List for Essentials

Check your flight times on receipt of your tickets carefully. Minor adjustments to flight times may be made by the airline after the issue of our Travel Voucher. We do not accept responsibility for these. It is your sole responsibility to inform us regarding the alterations made in your flight times.

Special Requests

Any special requests must be advised to us at the time of booking (e.g. diet, room location, room type, etc.). We will always do our best to arrange these requests but cannot guarantee they will be fulfilled. Failure to meet any special request will not be a breach of contract on our part.

Force Majeure

The Tour Operator will not be liable in any way for death, bodily injury, illness, damage, delay, or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for the Tour Operator’s failure to commence, perform, or complete any duty owed to you if such death, delay, bodily injury, illness, damage, or other loss is caused by Force Majeure.

Independent Travel

In the event of an itinerary only partially booked by Arrive in Sri Lanka, we cannot be held responsible for the failure of any component of the holiday for which we do not have direct responsibility.

Insurance

Every holidaymaker, without exception, must possess valid travel insurance, and details of the policy must be stated before travel. You should ensure that this travel insurance offers acceptable cover for the type of holiday undertaken.

Required Medical Information

You are responsible for assessing whether a Tour is suitable for you. You should consult your physician to confirm your fitness for travel and participation in any planned activities.

Age & Fitness

Clients who are aged 70 or over by the tour start date, or have pre-existing medical conditions, may be required to complete a Tour Suitability Form or provide additional information.

Check List for Pre-Overseas Travel

Clients are advised to take sensible precautions and familiarize themselves with up-to-date information from independent and reliable sources.

Breach of Contract and Negligence

We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of your holiday itinerary.

Personal Loss, Injury, and Illness

If you, or any member of your group, suffer loss (such as baggage or valuables), serious illness, personal injury, or death during your holiday, we will provide advice and guidance at our discretion.

Guarantee of Price

We guarantee that your holiday will not be subjected to surcharges, except where our costs rise because of changes in Government policy.

Accommodation

Arrive in Sri Lanka guarantees agreed accommodation for the tour package selected by the Client. Clients are requested to thoroughly research the selected hotels before confirming a booking.

Shopping

Arrive in Sri Lanka does not recommend or guarantee the value or quality of any additional product not clearly itemized on the Travel Voucher and which may be purchased during an itinerary arranged in part or whole by us.

Citations and References

The content on this website has been researched through official sources like Sri Lanka Tourism Development Authority, Wikipedia, Lonely Planet, Trip Advisor, and official websites belonging to each accommodation provider. Arrive in Sri Lanka does not confirm nor deny the veracity of the data used as reference points.